Therapeutic Communication

Facilitative:

• Helpful

Active listening:

• Fully attentive and present
• Does not interrupt their flow of though
• Silence, concentration, observation, non-verbals
• Listen to facts and attached values, attitudes and feelings

Sharing observations:

• Reflect back on observations
• "It seems like you've had a difficult time.."
• "Many people would be angry if that happened to them"
• Apt and well timed naming of feelings

Open-ended questions:

• can you tell me more about?
• Would you try to explain?
• How do you feel about?
• Would you like to tell me more about yourself?

Closed questions:

• Requires a Short answer

Focused questions:

• Wants information
• "will you describe the pain to me?"

Clarifying:

• "Im not sure I follow you
• Thats not clear to me

Paraphrasing:

• Confirm meaning of the message
• Tell me if i got this right

Silence:

• Sometimes show concern

AUTHORATATIVE

• Offer accessible and relevant info
• Share info 
• Find out what he/she already knows/wants to know
• Use appropriate language- b/g/ and education level
• Reinforce info
• Check pt. understanding

Empathy:

• ability to put yourself in the patient's shoes
•  communicating understanding- feelings, experience